1. Introduction

Studio Brondie ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

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2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name

• Phone number

• Email address

• Residential or postal address

• Appointment history

• Payment details (processed securely via third-party providers)

• Hair treatment records and preferences

• Health information relevant to hair treatments (e.g., allergies or sensitivities)

• Marketing preferences

We only collect information that is reasonably necessary to provide our services.

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3. How We Collect Personal Information

We collect personal information when you:

• Book an appointment (online, by phone, or in person)

• Complete a consultation form

• Subscribe to our newsletter

• Enter competitions or promotions

• Interact with us via social media

• Make a purchase in-salon or online

Information may also be collected automatically through our website via cookies and analytics tools.

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4. Why We Collect Your Information

We collect and use your personal information to:

• Provide hair care services

• Manage bookings and appointments

• Process payments

• Contact you regarding appointments

• Send marketing communications (where you have opted in)

• Improve our services and customer experience

• Comply with legal obligations

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5. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors

• Booking system providers

• IT and website service providers

• Marketing platforms (e.g., email marketing software)

• Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

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6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

• Electronically in secure booking systems

• In password-protected databases

• In secure physical files (where applicable)

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7. Access and Correction

You may request access to the personal information we hold about you or request correction if it is inaccurate or outdated.

To make a request, please contact us using the details provided below.

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8. Marketing Communications

We may send you promotional emails or SMS messages if you have opted in to receive them.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Replying STOP to SMS (if applicable)

• Contacting us directly

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9. Cookies and Website Data

Our website may use cookies and analytics tools to improve user experience and track website performance. You can disable cookies via your browser settings.

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10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us in writing and we will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992